Warranty & returns

Order / layaway:

You can make a down side for a bike, part, accessory or clothing / protection without any problems. We require a deposit equivalent to 50% of the amount of the transaction and we will keep the item aside for a period of 30 days. If after 30 days, we still have not heard from you, we reserve the right to return the item inventory with no refund of deposit unless an agreement made with us.

Return: general rule

ABC Cycles agrees to return a product (excluding clothing, underwear, bicycles and any special orders) within 7 days after the purchase date on presentation of proof of purchase provided the product is in its original packaging, unused and in perfect condition for resale.  ABC Cycles doesn’t offer any reimbursement, all the articles will be exchanged for another product or a credit note in our store. The product must be returned undamaged and in original packaging, including: the blank warranty cards, instruction manuals, the UPC code (if applicable electronic invoice ) and any item or accessory provided by the manufacturer. For an item bought via our online store, please see the following section.

Freight charges

Every return must be approved by a confirmation number. To obtain this number, please write us at [email protected] and don’t forget to mention the reason of the return. Shipping charges are at customer’s expense and are not refundable except in the event you return a product because of a delivery error or defect reported within 7 days. The customer is liable for any loss or damage that may occur during transport back. Thank you for using a transportation service provided. To avoid shipping charges, you may bring back the item directly to the store. Restocking fees of 15% will apply on any return that was caused by the client’s mistake. For more information regarding the return of items purchased online, please contact the administration department at 514 276 1305 ext 8.

Bike:

ABC Cycles considers the sale of a bike as a final transaction without refund. In case of return, an agreement must be taken during the transaction and, in this case only, ABC Cycles will accommodate the customer by transferring the amount spent on another bike within 7 days after the date of purchase and upon presentation of proof of purchase, as long as the bike is unused and in perfect condition for resale.

Clothing:

For hygiene reasons, ABC Cycles cannot, under any circumstances, take back a piece of clothing. The garments are final sales.

Special order:

We strive to keep a large inventory of product but it is impossible to have everything in store and that is why we must, on occasion, to place a special order. When returning a product on special order, the restocking fee of 30% of the value of the item can be applied. Everything must be done within 7 days after the date of purchase.